Refund Policy

NAPPIAD is designed around generation credits. This page describes the intended launch policy.

Failed generations

If NAPPIAD charges credits for a generation and the generation fails before a usable result is produced, the system is designed to restore the charged generation credits automatically.

Completed generations

AI output is inherently variable. A completed generation is generally not refundable solely because the creative result is not preferred. Use variation or a new generation where available.

Duplicate or incorrect charges

If you believe credits or a payment were charged more than once, contact support@nappiad.com with the account email and approximate transaction time. We will investigate the billing record.

Purchased credit balance

Rules for cash refunds of unused purchased credits will be finalized with the payment provider and the operator's applicable consumer-law obligations before paid checkout is enabled.