SERVICE TERMS

Terms of Service

Last updated: October 1, 2026

These terms apply to custom creative work requested through NAPPIAD. By submitting a project and proceeding with an order, you agree to the terms applicable to that order.

The launch offer

The current launch offer is $66 for one custom finished AI video ad up to 12 seconds, for one product and one creative concept, with basic editing and sound design and a social-ready export.

Project review

Within the first 12 hours after a complete brief is received, we aim to review the product, references and requested direction, assess technical feasibility, shape the concept and shot plan, and communicate the next production step. This is a review target, not a guarantee that the final video will be completed within 12 hours.

Customer materials and permissions

You must have the rights or permission needed to provide product images, logos, trademarks, music references and other materials you submit. You are responsible for ensuring that the requested use of those materials is lawful.

AI-generated output and product fidelity

Generative video can introduce small visual differences in products, text, logos, packaging, people, motion and physical details. We use your references to preserve the intended product as closely as reasonably possible, but exact frame-by-frame or pixel-level fidelity is not guaranteed.

Revisions and corrections

The $66 launch offer does not include creative revisions or a new concept. If the delivered work contains a clear technical error relative to the submitted and accepted brief, we will make a reasonable correction. A new direction, product, scene structure or concept is treated as a new project unless otherwise agreed.

Formats

9:16 vertical is the default delivery format unless another format is agreed during project review. Requests for extra versions, localizations, alternate edits or additional aspect ratios may require a separate quote.

Delivery timing

Final delivery timing depends on concept complexity, product consistency, reference quality, production load and whether clarification is needed. Any specific delivery commitment will be confirmed for the project.

Payments, cancellations and refunds

Online checkout is not currently enabled. Price and payment instructions, together with any applicable cancellation or refund conditions, are confirmed directly before a paid project begins. NAPPIAD does not currently collect or store payment-card details on this website.

Use of delivered work

Unless otherwise agreed, the finished deliverable is intended for the customer's digital and social marketing use. Third-party rights in customer-provided logos, trademarks, products, music or other materials remain with their respective owners.

Portfolio use

NAPPIAD will not assume that confidential or unreleased customer materials may be published. Portfolio use of identifiable customer work should be agreed or based on material that is already public.

Prohibited requests

We may decline requests that are unlawful, deceptive, infringe third-party rights, or cannot reasonably be produced within the service scope.

Liability

To the extent permitted by applicable law, liability relating to a project is limited to reasonably foreseeable losses arising directly from that project. Nothing in these terms excludes rights or liabilities that cannot legally be excluded.

Contact

Questions about an order can be sent to [email protected].